Frequently Asked Questions

Everything you need to know about shopping at Kapok

What is Kapok's approach to sustainable fashion?

At Kapok, we prioritize high-quality materials and ethical manufacturing. We curate collections from designers who share our commitment to durability and timeless style, reducing the environmental impact of fast fashion.

How do I determine the right size for me?

Each product page includes a detailed size guide with specific measurements. Because we carry various international brands, we recommend checking the 'Fit & Fabric' section for notes on whether an item runs true to size, small, or oversized.

What are your shipping rates and delivery times?

We offer worldwide shipping. Standard domestic orders typically arrive within 3-5 business days. Shipping costs are calculated at checkout based on your location, and we offer free shipping on orders over $150.

What is your return policy for online orders?

We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's progress.